Position Details


Reference Number 157657
Position Title Switchboard Operator
Employment Status Permanent Part Time
Program Finance
Location University Hospital Geelong
Salary $0.00
Hours Per Fortnight 21.38
Position Summary
  • Join a dynamic and friendly team located at the University Hospital Geelong Switchboard
  • High volume workflow hospital switchboard
  • Ongoing training and professional development in a supported work environment 

About the facility 

Barwon Health is the largest regional health service provider in Victoria. It offers an extensive range of general and specialist hospital, rehabilitation, residential and community services to the Geelong community and an increasing number of residents across the Barwon South-Western region. 

About the role 

Do you have strong customer service delivery skills, with an equally strong team approach? Do you have clear and articulate verbal skills and the ability to handle a high volume switchboard & workflow? Combine this with strong keyboard and confident computer skills and you may be the person we are looking for.  We are seeking a professional and dedicated team member to deliver courteous, empathetic and efficient customer service on the University Hospital Geelong Switchboard. You will be required to be flexible to work rostered shifts and additional hours to meet department needs. 

About the culture

We are an enthusiastic, energetic and focused team who work cohesively together. We promote positive, respectful relationships and strong working partnerships in the workplace and in the community. As a team we are focussed on providing the highest quality customer service. Everything we do is guided by our driving values: Respect, Compassion, Commitment, Accountability and Innovation. 

Barwon Health staff benefits

At Barwon Health we celebrate and harness diversity, and consider it a competitive advantage. We encourage applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, GLBTIQ+, and individuals with disability. Our organisation promotes the safety, wellbeing and inclusion of all our consumers including children and appropriate rigorous reference and background checks will be undertaken.  Barwon Health is proud to be Totally Smoke Free.

Selection Criteria Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: Demonstrated high level service delivery skills
Essential: Exceptional phone manner
Essential: Clear and articulate verbal communication skills
Essential: Strong keyboard, numeracy and literacy skills
Essential: Proficiency in a range of computer programs
Contact Person Janet Malcolm 
Contact Person Job Title Switchboard Team Leader 
Contact Number (03) 4215 0000 
Closing Date 24/09/2018
Position Description
File name 
Switchboard Position Description Template Leading Self 2017 updated January 2018.docx Open
Please note that this position will close at 11:45pm on closing date. Please ensure your application is added before then as we do not accept late applications.