Position Details


Reference Number 162979
Position Title Customer Service Officer - Medical Billing
Employment Status Temporary Full Time
Program Finance
Location University Hospital Geelong
Salary $58,000.00 to $59,000.00
Hours Per Fortnight 80
Position Summary
  • Utilise your skills & knowledge of Medical Billing to work autonomously whilst being part of a supportive team
  • Exciting opportunity to be an active part of a team that shows leadership and embraces change
  • Look to your future - ongoing career and professional development opportunities

About the facility 

Barwon health is the major regional health provider for the Barwon South West region. It is Victoria’s largest regional health service with one of the busiest hospitals in the state, University Hospital. We serve over 500,000 people through the efforts of over 7,000 staff and more than 1000 volunteers. We provide care at all stages or life and circumstance through a wide range of services from emergency and acute to mental health, primary care, community services, aged care, and subacute/rehabilitation. Care is provided to the community through over 24 key locations throughout the region.

About the role 

Are you looking for the opportunity to be part of a highly skilled, professional, friendly team who take pride in providing high quality service?

In the role as a Customer Service Officer – Medical Billing, you will be responsible for providing outstanding levels of customer service to patients and consumers; whilst providing clerical support to the patient billing & collection functions of the Patient Accounts office.

You will be working on a range of medical billing functions and will be required to develop an understanding of medical procedures and Medicare rules.

If this sounds like the opportunity you have been waiting for, then apply today and join our team! Note: this is a temporary full time position (parental leave).

About the culture

Our team in the Customer Services department are all extremely welcoming and friendly with a commitment to Barwon Health, which is demonstrated by their hard work and focus on the tasks at hand. Our staff thrive in a challenging environment, get enjoyment from being part of a highly recognised and skilled team and truly believe they have the opportunities to be their best. Most importantly, our dedicated team live the Barwon Health way with our values underpinning all that we do.

Barwon Health staff benefits

  • Flexible working arrangements
  • Professional development
  • Access to employee wellness facility
  • Salary packaging
  • Social club

Diversity and Inclusion

At Barwon Health we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

At Barwon Health we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.

We at Barwon Health strongly encourage people with disability and diverse backgrounds to apply for our roles.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team on (03) 4215 0520 or via email at talent.acquisition@barwonhealth.org.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We Barwon Health are proud to be Totally Smoke Free.

#Geelong, Victoria

Selection Criteria Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: Do you have superior customer handling skills and excellent telephone technique?
Essential: Do you have good keyboard, numeracy and literacy skills?
Desirable: Do you have previous experience in medical billing or the health insurance industry?
Essential: Are your Microsoft Word and Excel skills of an Intermediate or Advanced level? If Yes, please describe the type of functions you have performed when using these programs.
Essential: Please describe any experience you have that you believe is relevant for this position.
Contact Person Jason Gioffre 
Contact Person Job Title Manager - Medical Billing Services 
Contact Number (03) 42151306 
Alternate Contact Person Brett Jobling 
Alternate Contact Number (03) 4215 1300 
Closing Date 01/11/2020
Position Description
File name 
CSO_Medical_Billing.docx Open
Please note that this position will close at 11:45pm on closing date. Please ensure your application is added before then as we do not accept late applications.