Position Details


Reference Number 157883
Position Title Patient Services Assistant (Emergency Department)
Employment Status Permanent Part Time
Program Medicine, Specialist Medicine & Emergency Medicine
Location University Hospital Geelong
Salary $0.00
Hours Per Fortnight 36
Position Summary
  • Ongoing training and professional development in a supported work environment
  • Permanent part time – 36 hours per fortnight (night duty)
  • Enhance your career with Victoria’s largest regional health Service

About the facility

Barwon Health is the largest regional health service in Victoria, providing care for approximately 72,000 emergency presentations per year. Under Barwon Health’s emergency model of care, patients are streamed to dedicated assessment areas including fast track, adult, paediatric, resuscitation, trauma and mental health areas. The emergency department will be expanding the adult short stay unit and creating a new paediatric short stay unit to ensure consumers receive the right care, in the right time and in the right place. Our mission is to improve access and patient flow to provide a sustainable service that ensures high quality, safe, consumer-focused care. Our Emergency Department provides comprehensive care to the Barwon Community and has a well-established and successful regional service, dedicated to ensuring a high quality service in accordance with the Barwon Health Strategic Direction and Business Plan.

About the role

In this role you will ensure the effective provision of patient care in the assistance of nursing staff in the areas of patient welfare, comfort, hygiene and transport in order to achieve and maintain quality patient outcomes.

To be successful in this role you will have:

  • recent experience as a PSA or in related work areas,
  • a willingness and ability to develop skills and adapt to changing needs
  • a recognised PSA certificate (or equivalent) from a TAFE college, or equivalent registered training organisation.

About the culture

The emergency department has a growing culture of innovation and change. The smarter, easier, safe and better ways of doing things that result in more satisfaction for the staff, patients and their families. You will work with an innovative team who maintain extensive knowledge and experience. You will have support and guidance from fellow team members and management who exhibit our Barwon Health values, respect, compassion, commitment, accountability and innovation. Our dedicated and experienced team pride themselves on providing high quality patient centred care in an environment that has modern, well-equipped facilities.

Barwon Health staff benefits

  • Flexible working arrangements
  • Professional development
  • Access to employee wellness facility
  • Salary packaging
  • Social club
  • Centrally located at University Hospital, only minutes from the vibrant waterfront
  • Our Commitment to Child Safety
  • Be our future Barwon Health Strategic Plan
  • Aboriginal Employment Plan

To apply for this position, use a desktop rather than mobile device, as applying via Mercury is best optimised for desktops.

 Other information                                                         

  • At Barwon Health we harness a diverse and inclusive workforce where we value each person’s uniqueness. We will embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.
  • Our organisation promotes the safety, wellbeing and inclusion of our staff and consumers including children, and have appropriate recruitment resources in place to ensure background checks and reference checks are completed.
  • At Barwon Health we are committed to providing positive employment opportunities and outcomes for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.
  • We Barwon Health is proud to be Totally Smoke Free
Selection Criteria Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: Holds a recognised PSA certificate (or equivalent) from a TAFE college, or equivalent registered training organisation
Essential: Ability to undertake and complete internal training modules, such as smart moves
Essential: Do you have the flexibility to work all shifts on a monthly roster including morning, afternoon, night shift and weekends?
Desirable: Recent experience as a PSA or in related work areas
Desirable: Willingness and ability to develop skills and adapt to changing needs
Desirable: Experience in working with BH computer programs
Contact Person Kathryn Ackland 
Contact Person Job Title Emergency Department Nurse Unit Manager 
Contact Number (03) 4215 0110 
Closing Date 18/11/2018
Position Description
File name 
Patient Services Assistant 18.docx Open
Please note that this position will close at 11:45pm on closing date. Please ensure your application is added before then as we do not accept late applications.