Position Details


Reference Number 158438
Position Title Customer Services Officer - Medical Billing
Employment Status Permanent Full Time
Program Finance
Location University Hospital Geelong
Salary $56,000.00 to $57,000.00
Hours Per Fortnight 80
Position Summary
  • Look to your future - ongoing career and professional development opportunities
  • Utilise your skills & knowledge of Medical Billing to work autonomously whilst being part of a supportive team
  • Exciting opportunity to be an active part of a team that shows leadership and embraces change

About the facility 

Formed in 1998, Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Health services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. With the exception of neurosurgery and transplantation, virtually all other specialties are available through University Hospital Geelong. The Customer Services department delivers a broad range of administrative support across Barwon Health including Patient Liaison, Reception, Admissions, Cashiers, and Patient Accounts.

About the role 

Are you looking for the opportunity to be part of a highly skilled, professional, friendly team who take pride in providing high quality service? In your role as Customer Service Officer – Medical Billing, you will be responsible for providing outstanding levels of customer service to patients and consumers, whilst providing clerical support to the patient billing & collection functions of the Patient Accounts office. You will be working on a range of medical billing functions and will be required to develop an understanding of medical procedures and Medicare rules.

About the culture

Our team in the Customer Services department are all extremely welcoming and friendly with a commitment to Barwon Health, which is demonstrated by their hard work and focus on the tasks at hand. Our staff thrive in a challenging environment, get enjoyment from being part of a highly recognised and skilled team and truly believe they have the opportunities to be their best. Most importantly, our dedicated team live the Barwon Health way with our values underpinning all that we do.

Barwon Health staff benefits

  • At Barwon Health we harness a diverse and inclusive workforce where we value each person’s uniqueness. We will embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.
  • Our organisation promotes the safety, wellbeing and inclusion of our staff and consumers including children, and have appropriate recruitment resources in place to ensure background checks and reference checks are completed.
  • At Barwon Health we are committed to providing positive employment opportunities and outcomes for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.
  • We Barwon Health is proud to be Totally Smoke Free
Selection Criteria Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: Do you have superior customer handling skills and excellent telephone technique?
Essential: Do you have good keyboard, numeracy and literacy skills?
Desirable: Do you have previous experience in medical billing or the health insurance industry?
Essential: Are your Microsoft Word and Excel skills of an Intermediate or Advanced level? If Yes, please describe the type of functions you have performed when using these programs.
Essential: Please describe any experience you have that you believe is relevant for this position.
Contact Person Jason Gioffre 
Contact Person Job Title Manager - Medical Billing Services 
Contact Number (03) 4215 1306 
Alternate Contact Person Brett Jobling 
Alternate Contact Number (03) 4215 1303 
Closing Date 20/02/2019
Position Description
File name 
Position Description CSO Medical Billing - specialist 2019.docx Open
Please note that this position will close at 11:45pm on closing date. Please ensure your application is added before then as we do not accept late applications.