• Great opportunity to work in a supportive environment where no 2 days are the same
• Ongoing support and professional development opportunities available
• Temporary part-time position – 48 hours per fortnight (long service leave relief)

About Barwon Health

Guided by our values, Barwon Health is Victoria's largest regional health care service and is also the largest employer in the Geelong and surf coast region, employing over 8700 staff. Barwon Health’s core facilities include the renowned University Hospital Geelong precinct in central Geelong, the McKellar Centre precinct in North Geelong, the innovative Sunrise Centre,  Barwon Health North a vital services that includes child and family health support, renal dialysis, medical imaging, and urgent care. Four Aged care centres spanning the Region, Mental Health Services that are delivered through a number of programs across the Geelong and Barwon South West region. Community Health and Dental service and world renowned Research that that advances health and wellbeing for all.  Explore all of our comprehensive services here.

About Our Facility

The Customer Services Department provides administrative support at the admission point for most of these patients, and further support for patients and their relatives throughout their care. Our team is also responsible for providing vital billing services for many of these patients. We have a team of more than 80 staff performing wide range administrative services.

About the Role

An opportunity exists for a Customer Services Officer within our Cashiers & Credit Management Services team to learn specialised medical billing functions. If you are some who is friendly and solutions-oriented customer service officer with excellent communication skills and desire to positively represent the hospital as a prominent member of a front-facing Cashiers and Credit Management Services team. Ability to multitask to complete daily tasks while helping patient. You will perform a range of front counter customer service functions as well as daily receipting, reconciliation and debtors follow up duties. 

About the culture 

Barwon Health is a values driven organisation and you will thrive working in a culture that values respect, compassion, commitment, accountability and innovation. 

Our team in the Customer Services Department are all extremely welcoming and friendly with a commitment to Barwon Health and its values, which are demonstrated by their work and focus on the tasks. Our staff thrive in a challenging and unpredictable environment, get enjoyment from being a highly recognised and skilled team and truly believe they have the opportunities to be their best. Most importantly, our dedicated team live the Barwon Health way with our values underpinning all that we do.

Diversity and Inclusion

At Barwon Health, we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

At Barwon Health, we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.

We at Barwon Health strongly encourage people with disability and diverse backgrounds to apply for our roles.  We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)

If we can assist you with any reasonable adjustments in order to submit your application for this role, Please contact the Talent Acquisition team via email at talent.acquisition@barwonhealth.org.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We Barwon Health are proud to be Totally Smoke Free.

This role must be fully vaccinated for Covid -19 and influenza and meet the requirements of the Barwon Health immunisation policy.

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